BEGINNER’S GUIDE TO REVIEW MANAGEMENT

review-management

No matter who you are in the world of business, managing reviews is a highly essential part of one’s online presence. Any corporate sphere that completely lives online must look forward to management review.

Review management is important for local businesses since a good word of mouth is what they basically live upon. And more traffic would only head in with intensified marketing.

But getting reviews is most important. Let us look at the points below that’d help us get reviews.

Make your presence be felt in the most important local directories. Have your business listed in the top directories by running through sites in the most cohesively crafty manner. In the process, watch out for all the holes in your presence online.

STEP 1: Keep an eye on each of your review

You won’t have to wander across websites to do so. It’s quite easy since you’d simply have to use a review monitoring system to keep track of all of your reviews. You could do this for free on sites like Google, Foursquare, Yellow Pages etc.

STEP 2: Customer encouragement for reviews

The statement is quite obvious, isn’t it? A good word of mouth is always a positive for any business. It could be from friends, clients or any individual. And reviews are the source of positivity that’d propel your business.

There are a handful of ways in which you can encourage customers. Newsletters are a fine way to do so, by asking customers what they think about the services. This would simply draw in reviews.

Impressive post cards could do the trick. You could either post ‘em via mail or display them as posters with QR codes. Doing so would make it easier for users to post in reviews.

A pop-up on your website would have eyes poppin’ out. A limited array of pop-ups would certainly draw in attention, leading to reviews.

Check-in offers for physical visitors can also bring about positive reviews.

STEP 3: Ask your walk-ins

An impressive round of business with clients or customers would certainly leave both ends with a smile. And such a phase should bring about questions from your end for the customers that’d bring about reviews.

STEP 4: Respond Back to Reviews

Reviews aren’t always all smiles. Many occasions do come forward that bring along bad reviews. You can’t just pull your blanket after reading them. Rueful review responses are required to get your business back on track with a list of good reviews.

STEP 5: Optimize review sources when ‘help’ comes calling

One bad review doesn’t mean you have to shut the door. Negative reviews arise on both, big & small sites, but are prominently present on smaller sites.

So don’t sweat over a miniature mess. Be responsible and encourage positive reviews to overshadow the negative ones. This way, the horizon would only seem lit up.

If you are on the lookout to get more positive reviews for your business, check out our Review Widget, which will give you a chance to get more positive reviews on Google and Yelp. This will help not only your Local SEO efforts but also attract new business. The best part is, you can filter negative reviews from the back end. So if someone leaves a positive review, you request them to post the review on Google or Yelp. If the review is negative, we don’t ask them to post the review to third party sites and handle the customer in a way that it does not become a bigger issue.

Need a demo? Email us at sales@ebrandz.com or call 1-888-545-0616 (Toll Free) to connect with our representative.